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Research has shown that poor leadership may affect levels of employee motivation, reduce productivity or even impact on a business reputation.
 
Direct results might include a failure to reach sales targets, increased costs or high levels of absence or sickness.
 
Managers play a pivotal role in getting things done by motivating, inspiring and leading others at work.
 
Employees who feel valued in the workplace tend to be more committed to their work.
 
This results in higher levels of performance, reduced absenteeism and more competitive businesses.
 
According to the theorist Henri Fayol, the key functions of managers are to:
·         make forecasts and plans
·         organise work
·         command the people under them by giving instructions
·         co-ordinate the resources (money, people, time) for which they are responsible
·         control activities and people by measuring and correcting them to enable performance to fit the plans.
 
Each level of management requires appropriate skills and abilities:
·         Senior managers   : set strategies and objectives – lead and inspire others
·         Middle managers   : lead their teams to deliver the specified objectives
·         Junior managers   : manage tasks and learn to lead others.
 
Leadership is the art or process of influencing people to perform assigned tasks willingly, efficiently and effectively. Enabling people to feel they have a say in how they do something results in higher levels of job satisfaction and productivity.
 
By effectively planning and controlling the people and processes for which they are responsible, managers provide a positive and professional environment.
 
This can generate similar attitudes in their teams.
 
This engagement of employees is a powerful asset in growing a business.
 
Leadership skills are growing within organisations.
 
Management and leadership skills are needed in every industry and every walk of life.
 
It is essential therefore for new managers to be provided with opportunities to learn how to manage and lead people.
 

To become an effective manager, an individual should show qualities and competencies in few key areas:

·         Leading people providing purpose and inspiring trust
·         Managing change encouraging creativity and driving change
·         Meeting customer needs improving products and services to increase customer satisfaction
·         Managing information and knowledge developing knowledge and communication to aid decision making
·         Managing activities and resources on time, to budget and meeting quality required
·         Self management using influence and persuasion, achieving personal goals.