“If information and knowledge are central to democracy, they are the conditions of development”

Kofi Annan, UN Secretary-General, in an address to the World Bank Conference, ‘Global Knowledge’ (1997)

Knowledge and information are essential for people to successfully respond to the opportunities and challenges of social, economic and technological changes. But to be useful, knowledge and information must be effectively communicated to people.

One of the most significant and exciting developments in reconstituting government communication systems in Malaysia, has been the commitment to a democratic, participatory and responsive public information programme where people are the most important ingredient.

By this we mean that government communication is driven by the needs of people, that it facilitates citizen participation in the creation and use of information, and that it opens the activities of government to public scrutiny thus promoting democracy and efficiency.

Government has adopted an approach to dialogue with its citizens…

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